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Help & Policies

FAQ & Policies

Can't find what you're looking for? WhatsApp us directly: +971 56 166 6304 or email info@asianpepperhouse.com
What cuisines do you serve?+

Asian Pepper House serves over 100 dishes across Indian, Pakistani, Chinese, South Indian, Filipino-inspired, Arabic grills, seafood, and more. We are a multi-cuisine restaurant — something for everyone at the table.

Are you open 24 hours?+

Yes — we are open 24 hours a day, 7 days a week, 365 days a year. Full food service runs until midnight, with snacks and light items available through the night.

Where are you located?+

We are at Al Soor Building, opposite Viva Supermarket, Sharjah Rolla. Easy to find and well-known in the area. You can also call us on +971 56 166 6304 for directions.

Do you offer delivery?+

Yes, we offer delivery! You can order directly through our website menu — select Delivery, enter your address, and your order will be sent to us via WhatsApp for confirmation. Delivery is available until 10 PM UAE time.

How do I place an order?+

You can order directly through our online menu. Add items to cart, choose pickup or delivery, and checkout via WhatsApp — we'll confirm your order and prepare it fresh. You can also call or WhatsApp us directly.

Why is there a 2% online service fee?+

All prices shown on our online menu include a 2% digital service fee to cover the costs of running online ordering infrastructure. This fee is transparent and shown upfront on all items. Dine-in prices may differ — please ask our team.

How do I pay for my order?+

Currently, payment is made on delivery or at the counter. Online payment integration is coming soon. We will update this page when it's available.

Can I book the Banquet Hall for private events?+

Absolutely. Our Banquet Hall is available for weddings, birthdays, corporate events, graduations, festive celebrations, and private dining. Visit the Banquet Hall page to submit an enquiry or WhatsApp us directly.

Do you accommodate dietary requirements?+

Yes — please mention any dietary requirements (vegetarian, vegan, gluten-free, no pork, no shellfish, etc.) in the notes section when placing your order, or call us directly. We will do our best to accommodate you.

What are "Price on Request" items?+

Some seafood and whole fish items are priced by size and market rate — these are marked "Price on Request". To order these, please WhatsApp or call us on +971 56 166 6304 and we'll confirm availability and pricing.

Do you have parking?+

Street parking is available near our Sharjah Rolla location. The area is well-connected and easy to access. If you need specific directions, call us and we'll guide you.

Refund & Cancellation Policy

Last updated: April 2026. This policy applies to all orders placed through our website, WhatsApp, or directly at the restaurant.

Order Cancellation

You may cancel your order within 5 minutes of placing it by contacting us via WhatsApp or phone. Once preparation has begun, cancellation may not be possible and a partial charge may apply.

Food Orders — Refunds

Event & Banquet Bookings

How to Request a Refund

Contact us via:

Refunds are processed within 3–5 business days depending on your original payment method.

Terms of Service

Last updated: April 2026. By using this website or placing an order, you agree to these terms.

1. About Us

Asian Pepper House is operated by Qasr Al Bahar Restaurant LLC, registered in Sharjah, UAE. Registered address: Al Soor Building, Opp. Viva Supermarket, Sharjah Rolla.

2. Use of Website

This website is for personal, non-commercial use only. You may not copy, reproduce, or redistribute any content without written permission.

3. Online Orders

4. Intellectual Property

All content on this website — including photos, text, branding, and design — is owned by or licensed to Asian Pepper House. Unauthorised use is prohibited.

5. Limitation of Liability

We are not liable for any indirect or consequential losses arising from the use of our website or services. Our maximum liability shall not exceed the value of the order in question.

6. Governing Law

These terms are governed by the laws of the UAE. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sharjah, UAE.

7. Changes to Terms

We may update these terms from time to time. Continued use of our website constitutes acceptance of the updated terms.

8. Contact

For any queries: info@asianpepperhouse.com | +971 56 166 6304

Privacy Policy

Last updated: April 2026. This policy explains how Asian Pepper House (Qasr Al Bahar Restaurant LLC) collects, uses, and protects your personal information.

1. Information We Collect

2. How We Use Your Information

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used solely to serve you as a customer, applicant, or event guest.

4. Data Retention

We retain your data for as long as necessary to fulfil the purposes described above, or as required by applicable UAE law.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@asianpepperhouse.com.

6. Security

We take reasonable steps to protect your data. However, no method of transmission over the internet is 100% secure.

7. Cookies

This website uses minimal or no third-party cookies. Your cart data is stored locally in your browser (localStorage) and is never transmitted to external servers.

8. Contact

Privacy questions: info@asianpepperhouse.com